Before the next visit, every sibling knows what changed since the last one — new meds, follow-ups, who promised to do what — without digging through chat or re-asking. A good handoff takes under two minutes, feels trustworthy enough to act on, and does not require opening another heavy care app.
Desired outcome
Next step
Economics look workable at $12/month. Before you treat the canvas as done, name who helps you reach families — trusted referrals and care-manager intros on the next slide. SMS delivery is a product you buy, not a partner.
Ask your customers: Who else must be involved for a family to actually receive the visit handoff?
Good answer looks like: Name who helps families discover and trust the product (referral partners). Separately, name what you buy to run it (e.g. SMS API) — vendor, not partner.
Who helps deliver